Requesting Prescriptions

How to request

You can request your medication in the following ways:

  1. In person: place a piece of paper in the box in reception.
  2. By email: send an email to including your name, date of birth and medication required.
  3. Online via Patient Access, or via the NHS app.

In person at reception

We have forms you can fill in before you put your request in the black post box by the front door to reception.

Email (for Orsett patients) (for King Edward Drive patients)

Please set out your emails as follows:

Name (first & last):
Date of Birth:
Medications (Name & Strength):

The person issuing your requests to the Doctor is not clinical. So please put the names of your medications, i.e. not ‘blood pressure tablets’.

If you send your request by email you will receive an automated reply back once it has been looked at. Please ensure that you receive this acknowledgement of your request.

Note that this email address is for prescription requests only.

Online: Patient Access or NHS app

Please note that the NHS app only shows medication which the doctor has put into repeat. Only the doctor can move medication into repeat.

How long will it take?

We require 72 hours (3 working days) notice to fill out your request. This increases to 5 working days at bank holidays and over Easter and the Christmas period (whole of December) due to increase in demand.

Please do not wait until you run out of your medications before putting in a request!

(before 2pm)
(after 4pm)
Bank Holidays & December
MondayThursdayFollowing Monday
TuesdayFridayFollowing Tuesday
WednesdayMondayFollowing Wednesday
ThursdayTuesdayFollowing Thursday
FridayWednesdayFollowing Friday

Note that if you are requesting something that is not on your repeat list it may take longer and the Doctor may want to speak to you before they prescribe the medication.

If you are requesting a medication you haven’t had for 6 months or more, it is likely that the Doctor will want to speak to you first.

Make a Request – Orsett Patients:

This email will go to the prescription clerk but we cannot guarantee information submitted on this form remains confidential. As with any information submitted over the internet, there is a risk that the information below could be intercepted, viewed, or retrieved by a third party.

Make a Request – KED Patients: