COMPLAINTS PROCEDURE

If you wish to raise a concern or make a formal complaint about the care, treatment or service you have received at the surgery, you can either send an email in to the Practice Manager via practice.managerf81137@nhs.net. We will acknowledge receipt of your complaint within 24 hours and will aim to have a full response within 30 days.

Alternatively, you can contact the Mid and South Essex Integrated Care Board via the following means:

Telephone:   01268 594444

Email:             Mseib.complaints@nhs.net

Write to:       Mid and South Essex Integrated Care System
Phoenix House, Christopher Martin Road, Basildon, Essex SS14 3HG

If you are not happy with the final decision, you can contact the Parliamentary and Health Service Ombudsman to review the complaint.  The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England and is independent of the NHS:

Telephone:   0345 015 4033

Website:       http://www.ombudsman.org.uk